Terms and conditions

1. Purpose of the service

PawNote provides records tools, booking, and owner management for authorised animal therapists. The system may not be used for private purposes or activities that conflict with applicable law.

2. Account and access

• You are responsible for protecting your login details and for activity that happens on your account.
• Access may be suspended if misuse, security risk, or missing payment is suspected, where relevant.
• Account sharing or unauthorised access to other people's data is not allowed.

3. Data responsibility and content

You are controller for the information you register about animals and owners. You guarantee that you have a lawful basis for registering and processing the information and commit to respecting applicable rules for record keeping, retention, and deletion.

4. Operations and availability

• We aim for high uptime and regular backups.
• Planned maintenance is announced when possible and is usually carried out outside ordinary working hours.
• The system is provided "as is" without guarantees of uninterrupted operation.

5. Payment and termination

• Any paid subscriptions are billed in advance and follow the prices stated in your agreement.
• Termination can take effect at the end of an active billing period unless otherwise agreed.
• On termination you can export your data; we retain only information required by law.

6. Prepaid SMS balance

• The SMS add-on and included messages are billed in advance. Additional SMS are deducted from a clinic-bound, non-transferable balance that can be used only for SMS services through PawNote and is not supplied as a gift. The price is shown before each top-up.
• Automatic top-up is off by default and is enabled only with your explicit consent. You can stop future automatic top-ups at any time; completed payments are credited under these balance terms.
• The balance does not expire while the SMS add-on is active. On deactivation, a remaining balance receives an expiry date 24 months after the effective deactivation, unless mandatory law requires a longer period in your market. Reactivating before that date preserves the balance, and PawNote shows the applicable expiry date in the application.
• Once the balance expires, it can no longer be used for SMS in PawNote. Expiry does not restrict any right to redemption or reimbursement that cannot be excluded under applicable law; such claims are handled through support. The balance is not automatically converted or transferred.

7. Limitation of liability

PawNote is an assistive tool and does not replace professional judgement. We are not liable for indirect loss, data loss, or consequential damages unless mandatory law provides otherwise.

8. Changes to terms

We may update the terms when the service or legislation changes materially. Significant changes are announced by email or in the application. Continued use after the effective date is considered acceptance of the new terms.

9. Contact

Questions about the terms can be sent to PawNote support. We aim to answer enquiries within two working days.